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AMC And Technology Support

  Home   |   Services   |   AMC And Technology Support
  • Office 365
  • Complete IT Security
  • Storage and Back Up devices
  • Software Consultancy
  • AMC And Technology Support
  • Microsoft Cloud Services, AZURE, License Softwares

AMC And Technology Support

Maintenance and upkeep of hardware is one of the biggest opportunities in the Indian hardware market. NTECH with team of certified engineers and Network engineers spread over market for repair, maintenance and incremental replacement of computer hardware, parts and peripherals. NTECH is in this industry since 25 years and have changed support mechanism over the time to provide support to clients in less time.

Our engineers have a reputation for speedy responses to customer problems and for cracking hard-to-solve problems in record times. Our Commitment to client an excellent track record and offers a 2 hours standby replacement to clients in emergencies.

Our engineers are Microsoft and CISCO certified Network specialists. We are supporting more than 1000 computers and more than 120 clients across PAN INDIA. Our job with client starts from choosing right hardware in budget , setting up with appropriate licenses and then support over the time.

Why AMC with N-Tech Automation?

Background & U.S.P.*
  • 20 + years’ Industry experience
  • Microsoft Silver Partner and Tally 3 Star Partner
  • Expertise in designing, implementing and maintaining IT infrastructure of a company
  • Strong process oriented work methodology
  • Expertise in Consulting on ‘which product is best fit to your IT infrastructure’
  • Access to latest products and service in the industry

Team
  • Well-equipped‘Technical Support Team’with latest tool kit
  • Professional and Trained ‘Technical Support Staff’
  • Constant technical and performance upgradation of team through regular training
  • Well defined Policies for motivation and staff benefits
  • All employees are covered under NDA to safeguard data security of our customers

Process & System
  • Attending customer call within 24 hours
  • Standard auditof IT set-up & Report
  • Smart system configuration
  • Call registration and call completion notification on e-mail
  • Providing Call report post call completion
  • Customer Feedback post call completion
  • Proper verification & checking of components in our premises before delivering to our customer

Support
  • Quick remote support
  • Direct Vendor Support and End to end coordination with respective vendors for warranty of material, technical support for products, services purchased from N-Tech Automation
  • Coordination with customers’ third party vendors such as Internet service provider for smooth work execution

Maintenance
  • Maintaining details of customer’s IT Asset / License in our system regularly
  • Proactive maintenance of systems to prevent failures
  • Regular preventive maintenance as per the schedule
  • 35 points Annual system checkup
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